Terms and Conditions

These terms apply to your use of this website and to every quote, booking and moving, packing or furniture transfer service supplied by Al Afnan Furniture Transfer (“we”, “us”), Sharjah, United Arab Emirates. “You” means the person or business that requests or pays for our services.

By using the website or booking a service you agree to these terms. If you do not agree, please do not use the website or book with us.

We provide packing, loading, transport, unloading and, where agreed, dismantling, reassembly and storage of household and office goods within the UAE. The exact services for your move are those set out in your confirmed quote or booking. Anything not listed there is not included.

• Quotes are based on the information you give us about the items, access, distance and date. Please make it as complete and accurate as you can.
• A booking is confirmed when we confirm it to you in writing, including by WhatsApp or email, for an agreed date and price.
• A quote may change if the real job differs from what you described, for example more items, a longer carry, no lift access, extra stops or restricted parking. We will tell you before extra work starts.
• Estimates given by phone, WhatsApp or the website form are not binding until confirmed as a booking.

Prices are in UAE dirhams (AED). Unless your quote says otherwise, payment is due on completion of the move, in cash, bank transfer or another method we agree with you. We may ask for a deposit to secure a booking, and for large or long-distance jobs we may ask for part payment before the move.

Charges that depend on the job, such as extra labour time, waiting time, additional stops, storage days, or parking and access fees charged by a building, are payable by you. We may hold goods in storage or on the vehicle until payment due is made.

You agree to:

• arrange building access, lift bookings, security passes and parking at both addresses, and tell us about any rules or restrictions in advance;
• have someone present at pick-up and delivery who can show us what is to be moved and sign for the job;
• keep cash, jewellery, passports and other documents, and valuables, with you and not packed in the load;
• disconnect and empty appliances unless we have agreed to do it, and drain washing machines and fridges in good time; and
• not ask us to move illegal goods, hazardous or flammable materials, perishable food, or live plants or animals.

Where we pack your items, we use materials suited to the goods. Items you pack yourself are carried at your risk as to the condition of the contents, because we cannot see how they were packed. We will handle all items with reasonable care, but we are not responsible for wear that already exists, for items that are not fit to be moved, or for the working condition of electrical and electronic items we did not disconnect or pack.

• You can reschedule or cancel by telling us as early as possible. If you do so with at least 24 hours' notice, we will not charge you, and we will return any deposit less costs we have already incurred.
• If you cancel with less than 24 hours' notice, or our crew arrives and cannot do the job because access or goods are not ready, we may charge a reasonable fee for the time and costs lost.
• If we must change a time because of traffic, weather, vehicle breakdown or other things outside our control, we will contact you as soon as we can and agree a new time.

We take care of your belongings, and we are responsible for damage or loss caused by our negligence or that of our crew while goods are in our care. To make a claim:

• check your items on delivery and tell the crew about any visible damage or missing items before they leave; and
• send us details and photos within 48 hours of delivery, with a description of the item and the damage, so we can review it.

Unless the law says otherwise, our liability for any one claim is limited to the lower of the repair cost or the reasonable current value of the item, and to the total charge for the move. We are not liable for loss of profit or any indirect loss, or for damage caused by something outside our control, by the nature of the goods (such as inherent defects or fragile items you did not tell us about), or by incorrect information. Nothing in these terms limits liability that cannot lawfully be limited.

We recommend you take out your own insurance for high-value items.

If we store your goods, storage fees are charged for the period agreed and must be paid on time. If fees go unpaid for an extended period after we have given you written notice, we may take the steps allowed by UAE law to recover what is owed. You must not store illegal, hazardous, perishable or flammable items.

The website is provided for general information about our services. We work to keep it accurate, but we do not promise that it is always complete, up to date or free of errors, and any prices or timings shown are a guide only.

You agree not to misuse the site, try to gain unauthorised access to it, copy it in bulk, or send us false or abusive enquiries. All text, images, logos and design on the website belong to us or our licensors, and you may not reproduce them without our written permission.

Links to other websites, such as Google Maps or WhatsApp, are provided for convenience. We are not responsible for their content or practices.

How we collect and use your personal information is explained in our Privacy Policy.

We are not responsible for delay or failure to perform that is caused by events outside our reasonable control, including severe weather, road closures, accidents, government action, strikes, or power or system failures. We will tell you as soon as possible and work with you to complete the move at the earliest practical time.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. We hope to resolve any complaint directly with you first. If we cannot, the competent courts of Sharjah have jurisdiction.

We may update these terms from time to time. The version published on this page on the day you book is the one that applies to your booking. The “last updated” date shows when the terms last changed.

Questions about these terms? Call 056 7277536, email alalafnanfurnituretransfer@gmail.com, or visit us at Jamal Abdul Naser St, near Al Majaz 2 - Al Majaz 2 - Al Majaz, Sharjah.